FAQ
Frequently Asked Question!
Any questions? Learn more about our company, payments, orders, returns, delivery, etc by reading our frequently asked questions.
WHERE ARE YOU LOCATED?
Industrial Area # 13, Warehouse #1 Sharjah, UAE
HOW CAN I USE A COUPON?
Once you have added all the items to your cart, proceed to checkout. You will then have the option to add your promo code to your order. For every order only one coupon can be used. If you are having trouble applying your promo code, please contact our customer happiness team via email or whatsapp
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Standard delivery orders placed before 12:00 PM UAE will be processed the same day. Once your order is dispatched, it will be deliver within 2 days.
HOW CAN I CONTACT CUSTOMER SERVICE?
We would love to hear from you. Whether it’s feedback or you have questions that we haven’t answered, we’re happy to assist you through any of the below communication channels.
You can Whatsapp us on +971 54 305 9222
Email: You can email us at support@aliifragrance.com and expect a response within 1 business day.
DO YOU SHIP INTERNATIONALLY?
We can ship internationally on request, please email us on +971 54 305 9222 for a quote.
IS BUYING ONLINE SAFE?
We have a secure checkout so the card details are transmitted through a secure server. Card information is not held by Silicon Food after the order has been processed.